Q&A

Frequently Asked Questions (FAQ)

1. What products do you sell?

At OnFix, we offer a wide range of products designed to enhance your home and lifestyle. From practical home essentials to innovative gadgets and unique accessories, our selection is carefully curated to meet your everyday needs.

2. Where do you ship to?

We offer worldwide shipping to most countries. Simply enter your shipping address at checkout to see if we deliver to your location.

3. How much does shipping cost?

Shipping costs vary depending on the destination and the size of your order. You can see the exact shipping cost during the checkout process before confirming your purchase.

4. How long will it take to receive my order?

  • Standard Shipping: Typically takes 10 to 20 business days.

  • Delivery times may vary depending on your location and local customs processing. Please note that these are estimated delivery windows and may be subject to delays due to unforeseen circumstances.

5. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number by email. You can use this number to track the status of your shipment.

6. Do you accept returns?

Yes, we accept returns within 30 days of receiving your order. The product must be unused, unopened, and in its original packaging. For more details, please refer to our Refund and Return Policy.

7. How can I return an item?

To initiate a return, please contact us at [Your Email Address] with your order number and reason for the return. We will provide you with the necessary instructions on how to return your item.

8. How do I get a refund?

Once we receive your returned item and it’s inspected, we will process your refund. You will be refunded to the original payment method used during the checkout. Please note that shipping fees are non-refundable.

9. Do you offer exchanges?

We only offer exchanges for defective or damaged items. If you received a damaged or incorrect item, please contact us within 7 days of delivery, and we will assist you with the exchange process.

10. What payment methods do you accept?

We accept a variety of payment methods including:

  • Credit & Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Shopify Payments

11. Is my payment information secure?

Yes, your payment information is fully encrypted and processed securely through Shopify’s payment gateway. We do not store any sensitive payment data.

12. How can I contact you if I have a question?

You can reach our customer service team via email at [Your Email Address] or by phone at [Your Phone Number]. We aim to respond to all inquiries within 1-2 business days.

13. Do you offer gift cards?

Currently, we do not offer gift cards, but we are considering adding this feature in the future. Stay tuned for updates!

14. Can I cancel or modify my order?

If you wish to cancel or modify your order, please contact us as soon as possible. We can only make changes or cancel orders if they have not yet been processed or shipped.

15. What happens if my order is lost or damaged during shipping?

If your order is lost or damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue, either by providing a replacement or issuing a full refund.